Complaint Management for car rental

Written for a car rental company in Toronto, this system records and classifies customer complaints for follow up, resolution and statistics.

Enter customer complaints via mail, phone, fax or branch transfer. Classify each by codes and mark for action. Based on resolved complaints get statistics that will allow you to improve service and customer satisfaction. 

Features:
 

  • Customizable to your requirements. 
  • 12 report types. 
  • Full description memo fields per item. 
  • Reminders for overdue items. 
  • Runs on a network, multiple users concurrently. 
  • Windows version user friendly and easy to operate.